FINZOOPAYSOLUTIONS LLP

POLICIES & TERMS

Our policies are designed to provide transparency, safety, accountability and a consistent service experience across all Finzoopay services.

Information Security & Cyber Security Policy

Protects information, systems and digital assets.
Supports confidentiality, integrity and availability.
Access is managed according to business requirements.
Security incidents are handled through appropriate procedures.

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Cyber Incident Response & Cyber Fraud Management Policy

Provides a structured approach to cyber incidents.
Supports identification and investigation of suspicious activity.
Appropriate containment and recovery measures may be applied.
Relevant incident records are maintained.

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Business Continuity & Disaster Recovery Policy

Supports continuity of critical business services.
Establishes principles for operational resilience.
Recovery procedures may be maintained for relevant systems.
Continuity arrangements are reviewed periodically.

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AML-CFT & KYC / Customer Verification Policy

Supports customer identification and verification.
Relevant customer information may be reviewed.
Customer and transaction risks may be assessed.
Appropriate monitoring mechanisms may be applied.

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Fraud Prevention & Transaction Monitoring Policy

Supports prevention and detection of fraudulent activity.
Transactions may be monitored using risk indicators.
Potentially suspicious activity may be investigated.
Controls help protect customers and transactions.

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Third-Party / Vendor Risk Management Policy

Provides principles for managing vendor relationships.
Relevant vendors may undergo risk assessment.
Appropriate due diligence may be performed.
Material vendor relationships may be reviewed periodically.

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Data Protection, Privacy, Retention & Record-Keeping Policy

Supports responsible handling of information.
Appropriate safeguards help protect personal information.
Records are retained according to applicable requirements.
Relevant records should be maintained accurately and securely.

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Customer Grievance, Dispute, Chargeback & Unauthorised Transaction Policy

Provides channels for customer grievances and complaints.
Transaction disputes may be reviewed.
Unauthorized transaction reports may be investigated.
Appropriate resolution procedures may be followed.

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Refund, Cancellation, Shipping & Delivery Policy

Explains principles for cancellations and refunds.
Eligible refunds may be processed according to applicable terms.
Shipping and delivery depend on relevant service conditions.
Customers can contact support for assistance.

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Gift Card / Gift Voucher Terms & Conditions Policy

Gift cards and vouchers are subject to applicable product terms.
Customers should review product conditions before purchase.
Redemption is subject to applicable restrictions.
Customers should keep redemption information secure.

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DigittPay Terms & Conditions

Defines terms applicable to DigittPay services.
Services should be used responsibly.
Transactions may be subject to verification and authorization.
Customers are responsible for accurate information.

View Policy↗

Website Terms of Use

Defines appropriate use of the website.
Website content is provided for service and information purposes.
Users are responsible for submitted information.
Website terms may be updated when required.

View Policy↗

Information Security Policy

Establishes information security principles and requirements.
Supports protection of information and business systems.
Access to information is managed according to business requirements.
Security controls are maintained and reviewed as appropriate.

View Policy↗

Transaction Limit & Risk Control Policy

Establishes transaction limits and risk control principles.
Transaction activity may be monitored according to risk.
Appropriate controls may be applied to higher-risk transactions.
Limits and controls may be reviewed periodically.

View Policy↗

FINZOOPAYSOLUTIONS LLP

POLICIES & TERMS

Our policies are designed to provide transparency, safety, accountability and a consistent service experience across all Finzoopay services.

Information Security & Cyber Security Policy

Protects information, systems and digital assets.
Supports confidentiality, integrity and availability.
Access is managed according to business requirements.
Security incidents are handled through appropriate procedures.

View Policy↗

Cyber Incident Response & Cyber Fraud Management Policy

Provides a structured approach to cyber incidents.
Supports identification and investigation of suspicious activity.
Appropriate containment and recovery measures may be applied.
Relevant incident records are maintained.

View Policy↗

Business Continuity & Disaster Recovery Policy

Supports continuity of critical business services.
Establishes principles for operational resilience.
Recovery procedures may be maintained for relevant systems.
Continuity arrangements are reviewed periodically.

View Policy↗

AML-CFT & KYC / Customer Verification Policy

Supports customer identification and verification.
Relevant customer information may be reviewed.
Customer and transaction risks may be assessed.
Appropriate monitoring mechanisms may be applied.

View Policy↗

Fraud Prevention & Transaction Monitoring Policy

Supports prevention and detection of fraudulent activity.
Transactions may be monitored using risk indicators.
Potentially suspicious activity may be investigated.
Controls help protect customers and transactions.

View Policy↗

Third-Party / Vendor Risk Management Policy

Provides principles for managing vendor relationships.
Relevant vendors may undergo risk assessment.
Appropriate due diligence may be performed.
Material vendor relationships may be reviewed periodically.

View Policy↗

Data Protection, Privacy, Retention & Record-Keeping Policy

Supports responsible handling of information.
Appropriate safeguards help protect personal information.
Records are retained according to applicable requirements.
Relevant records should be maintained accurately and securely.

View Policy↗

Customer Grievance, Dispute, Chargeback & Unauthorised Transaction Policy

Provides channels for customer grievances and complaints.
Transaction disputes may be reviewed.
Unauthorized transaction reports may be investigated.
Appropriate resolution procedures may be followed.

View Policy↗

Refund, Cancellation, Shipping & Delivery Policy

Explains principles for cancellations and refunds.
Eligible refunds may be processed according to applicable terms.
Shipping and delivery depend on relevant service conditions.
Customers can contact support for assistance.

View Policy↗

Gift Card / Gift Voucher Terms & Conditions Policy

Gift cards and vouchers are subject to applicable product terms.
Customers should review product conditions before purchase.
Redemption is subject to applicable restrictions.
Customers should keep redemption information secure.

View Policy↗

DigittPay Terms & Conditions

Defines terms applicable to DigittPay services.
Services should be used responsibly.
Transactions may be subject to verification and authorization.
Customers are responsible for accurate information.

View Policy↗

Website Terms of Use

Defines appropriate use of the website.
Website content is provided for service and information purposes.
Users are responsible for submitted information.
Website terms may be updated when required.

View Policy↗

Information Security Policy

Establishes information security principles and requirements.
Supports protection of information and business systems.
Access to information is managed according to business requirements.
Security controls are maintained and reviewed as appropriate.

View Policy↗

Transaction Limit & Risk Control Policy

Establishes transaction limits and risk control principles.
Transaction activity may be monitored according to risk.
Appropriate controls may be applied to higher-risk transactions.
Limits and controls may be reviewed periodically.

View Policy↗